GENERAL
Contacting HERBYDC
Customer service:
contact@herbydc.com
What are your operating hours for the online store?
All e-mails and orders will be replied between 11am to 6pm from Mondays to Fridays.
Please note that we do not attend to any e-mails and orders over the weekends and Public Holidays as our office will be closed.
For all e-mails, please allow up to 48 hours (excluding non-working hours) for us to get back to you.
ORDER & DELIVERY
What payment methods do you accept?
HERBYDC currently only accepts payment via Shopcadapay (Credit/Debit cards/Amex), Paynow, Bank Transfer & your Store Credits for both local and international customers.
We do not provide 'CASH ON DELIVERY' payment method.
Can I cancel my online order?
We are sorry to inform that all confirm orders placed online are final and will not be allowed for cancellation. Do make sure to check your order before checking out to ensure there's no error in your order.
I have made a few orders consecutively? Can I combine the postage charges & get a refund for the excess?
We’re sorry but we do not refund any postage charges if you have ordered consecutively.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment.
We're sorry but we strictly do not allow any combination of orders.
This is to ensure that every order purchased has a specific tracking number that will be accounted for.
Why do the colors of the products appear differently from the photos I seen online?
HERBYDC puts in the extra effort to maintain the colors of our products as accurately as possible.
However, the colors may also appear differently, depending on the callibration of your screen.
If the color appears to be extremely different from the product itself, we will definitely take another close-up shot of the product seen under daylight and specify in the product description as well.
We will not entertain returns/exchanges for such cases.
Is there an expiry date to my discount codes/ store credits in my HERBYDC account?
For every discount code issued, there will be a validity period of 1 month from the date of issue.
For every store credit issued, there will be a validity period of 6 months from the date of issue.
We strictly do not allow the 'recycling' of store credits.
We strictly do not allow any extension of discount codes and store credits.
Discount Codes & Store Credits are non-refundable/exchangeable as well.
HERBYDC reserves the right to make any changes to our policy without any further notice.
